I have started receiving an email from Passport.msn.com recently in the past 3 weeks saying I had requested for a password reset. But I have never requested for password reset on this account. I am not sure if it is some sort of spam from somewhere else or if there really something somebody doing with my hotmail account. Here is what I received in email:
———————————
Hello <myalias>@hotmail.com:You recently asked to reset your Microsoft Passport Network password by e-mail. Follow the instructions below to reset your password, or to cancel your password reset request. TO RESET YOUR PASSWORD:1. Select and copy the following Internet address.https://accountservices.msn.com/EmailPage.srf?emailid = <deleted identity>
2. Open a browser, paste the link in the address bar, then press Enter or Return on your keyboard.IF YOU DID NOT REQUEST TO RESET YOUR PASSWORD:1. Select and copy the following Internet address. https://accountservices.msn.com/EmailPage.srf?emailid = <>
2. Open a browser, paste the link in the address bar, then press Enter or Return on your keyboard.Thank you,
Microsoft Passport Network Customer SupportNOTE:
Please do not reply to this message, which was sent from an unmonitored e-mail address. Mail sent to this address cannot be answered.
——————————————————————
Surprisingly both the steps above point to the same URL. Has anybody else received such email from msn?
April 29, 2006 9:20 pm at 9:20 pm |
I’ve received exactly the same mail twice on 28th and 29th May 2006. I thought it seemed suspicious so googled it and came here. No further info yet though. I think it’s a scam and haven’t clicked the links.
May 1, 2006 6:46 pm at 6:46 pm |
This one just slipped through the Filters, huh? Definitely a bogus email from some scammer. I did a doubletake when I saw it in my Inbox. Very authentic looking, indeed. I too, googled the subject line and arrived at this site.
The giveaway is “reset … by e-mail”.
May 3, 2006 3:15 pm at 3:15 pm |
My mother got this in her Hotmail inbox, but thought she might have done something to
provoke receiving it? The link that was given to me in the email,
that I was supposed to cut and paste into my browser, could not find.
Here is the orginal email. I went in afterwords and changed her passport 2 diffrent
times…the correct way. Hope nothing else becomes of it.
Regards,
TDH
Hello Subscriber (my mothers email):
You recently asked to reset your Microsoft Passport Network password by
e-mail. Follow the instructions below to reset your password, or to
cancel your password reset request.
TO RESET YOUR PASSWORD:
From: Microsoft Customer Support
May 3, 2006 3:17 pm at 3:17 pm |
TO RESET YOUR PASSWORD:
From: Microsoft Customer Support
May 3, 2006 3:19 pm at 3:19 pm |
You recently asked to reset your Microsoft Passport Network password by
e-mail. Follow the instructions below to reset your password, or to
cancel your password reset request.
TO RESET YOUR PASSWORD:
From: Microsoft Customer Support
May 5, 2006 11:01 pm at 11:01 pm |
I got the same mail, it looks very authentic but it is too suspicious, I would recomend do not open any of the links included in the message it must be a scam mail.
May 6, 2006 1:16 am at 1:16 am |
I was gonna say excatly the same thing; “I got the email, googled it and came here:)”. I would second the opinion of just ignoring the email and NOT click any of the links. Why should we reset the password by email anyway!
May 8, 2006 12:22 pm at 12:22 pm |
I got this resposnse from Microsoft.
Hello Todd,
Thank you for writing to Microsoft Passport Network Technical Support.
We apologize for the delay in answering your e-mail. We normally respond within one business day, but we have received an unusually large number of messages recently. We appreciate your patience as we handle every customer request as quickly as possible.
My name is Liza and I understand that you are concerned about the “Password Reset” e-mail that your mother received. I recognize the importance of your concern and I will do my best to assist you.
I would like to inform you that another Microsoft Passport Network member might have given an incorrect contact address to our technical support group, which generated the message you received. You may cancel the request by following the instructions under the message “IF YOU DID NOT REQUEST TO RESET YOUR PASSWORD:”.
We appreciate your understanding on this matter. Thank you for using Microsoft Passport Network.
Sincerely,
Liza
Microsoft Passport Network Technical Support
May 12, 2006 2:18 am at 2:18 am |
hola quisiera que me mede has un mensaje de la respuesta de mi contraseña por fabor si es que lo olvide de confusion y dicen e-mail que tu me ayudaras eso es todo di gracias …………
May 15, 2006 5:56 am at 5:56 am |
מה הסיסמא שלי
May 28, 2006 7:21 pm at 7:21 pm |
Good that I haven’t seen such an email in the past few weeks in my hotmail inbox now.
July 9, 2006 1:14 pm at 1:14 pm |
I cannot remember my secret information and cannot have a new password sent to my e-mail address as without either/or, I seem to be stuck.
July 22, 2006 11:24 am at 11:24 am |
hi!
i’ve received the same email but…in german. and i’m spanish.
i haven’t followed the link. do somebody know what could it be?
July 26, 2006 12:47 pm at 12:47 pm |
I got the same email I think, except I got one in Spanish but I dont speak spanish and then googled it and landed here…figured it was a scam of some sort
July 26, 2006 4:14 pm at 4:14 pm |
It is interesting that I haven’t received this email again since I initially logged this post.
July 31, 2006 6:08 pm at 6:08 pm |
Help!! I do need help. One day I changed my password, then decided to change again, well I don’t know what happend, but I can’t sign in, and my secret “answer” is not correct. I contacted “Microsoft Support” and this is the instructions I recieved. Where do I go?/ and what do I do?, I really need to retrieve my info. This is not the place I thought I would of been sent to. So sorry that my comment is so different. Why would I be sent here?
July 31, 2006 6:10 pm at 6:10 pm |
Help!! I do need help. One day I changed my password, then decided to change again, well I don’t know what happend, but I can’t sign in, and my secret “answer” is not correct. I contacted “Microsoft Support” and this is the instructions I recieved. Where do I go?/ and what do I do?, I really need to retrieve my info. This is not the place I thought I would of been sent to. So sorry that my comment is so different. Why would I be sent here?Help
August 3, 2006 1:00 am at 1:00 am |
I am not able to logon using my current
email address & password.
it keeps telling me that the email ID &
the password are invalid an to try again.
August 10, 2006 3:17 pm at 3:17 pm |
NEED TO NO WHAT I DID WRONG ON MY PASSWOOD AND E MAIL ADDRESS
August 11, 2006 5:32 pm at 5:32 pm |
AMIGOS ME ROBARON MI CORREO AYUDENME PORFAVOR forever_machadito@hotmail.com
ENVIENMELO A ESTE CORREO super_lichito@hotmail.com
September 6, 2006 5:24 pm at 5:24 pm |
Hi,
I *also* received that email, twice, Sept 3 and Sept 4 2006. It looked authentic, but I was suspicious so I also followed Google to here. The two links are not identical, the two digits of the reset my password link are “=1″ compared to cancel the reset request which are “=0″. Again, those links seem legit.
I think I”m gonna click cancel url. Wish me luck… I”ll get back if anything bad happens (like can”t log in, or increased spam)
September 12, 2006 12:33 am at 12:33 am |
I have forgotten my password and have requested having it sent to me so that I can open my hot mail to no avail. My hotmail address is: jbjoh_66. I was told that this already exists==yes, it does. It’s my e-mail address. I have 16 messages that I am unable to open.
September 14, 2006 5:35 am at 5:35 am |
I recieved the same E-mail you all talking about. And I did is I click on the link which say cancel the password reset. After I googled and found this website. I felt suspicious about this E-mail so i changed my password, and i set a secret question and alternative E-mail. Just to be safe.
September 22, 2006 9:36 pm at 9:36 pm |
I would like for my Password to Be 840 jenkins ave?and always remember that password.
September 22, 2006 9:38 pm at 9:38 pm |
I would like to Requset my Password please?
September 22, 2006 9:42 pm at 9:42 pm |
and i would like for my email address to stay the same.as mhamilton123@hotmail.com.
September 25, 2006 5:08 am at 5:08 am |
I’ve received this over several days and deleted each time. Got it again today and googled it and came here. My *spidey* sense says don’t click on the link. I’ve changed my password on passport before and I don’t recall them sending me an email to complete it or cancel it. If this is to a scam site and you enter your paSSWORD TO COMPLETE THE TRANSACTION THEN YOUR PASSWORD IS COMPROMISED. Likely the scammer will change it immediately and begin using the account for less than scrupulous purposes.
September 25, 2006 12:21 pm at 12:21 pm |
hola olvide mi mi passwort por favor envienmelo grasias
September 25, 2006 10:51 pm at 10:51 pm |
I am sure that the pass word that I am entering is correct but I would like to reset it and well as the personal question that I was asked when I set up my account is not the question that comes up – thanks – you can also let me know abou my password at the fo;;owing email address business.foleyinspection@shaw.ca
September 26, 2006 6:24 am at 6:24 am |
I have noticed most people showed concerns about using that link to change the password. The best way and the right place to change the password, if required, is to login to Hotmail website and change it from your account profile.
January 24, 2007 3:36 pm at 3:36 pm |
gracia por escribirme
April 4, 2007 8:23 am at 8:23 am |
The above links and emails are legitimate. I locked myself out of my account and contacted msn support. The emails and links above were the responses I received. I had to fill out a questionaire then they allowed me to reset my account. If you recieved such an email without requesting it, then someone was trying to hack your account.
April 9, 2007 11:10 am at 11:10 am |
ES UN ABUSO QUE A UNA PERSONA COMO YO INCAPACITADA Y DE 72 ANOS ME TENGAN DE UN LADO PARA OTRO SOLO PORQUE ME OLVIDE DE LA DICHOSA CONTRASENA, NO ME LA PUEDEN ENVIAR??? COMO HACEN EN TODOS LOS WEB-SITES QUE YO TENGO EMAIL, ME ENVIAN LA CONTRASENA POR CORREO CUANDO NO ME ACUERDO DE ELLA, ESA DIRECCION LARGUISIMA QUE ME ENVIAN LA HE COPIADO YA VARIAS VECES Y SALE QUE ES UN ERROR NO SIRVE, SI USTEDES NO ME CANCELAN EL WINDOW LIVE Y ME REGRESAN A MI MESSENGER DE MSN ANTERIOR VOY A TENER CON MUCHA PENA CANCELAR MI MSN MESSENGER, USTEDES LO QUE SON UNOS CRETINOS ABUSADORES HIJOS DE PUTA, PORQUE ME PUEDEN ENVIAR LA DICHOSA CONTRASENA POR CORREO Y YA PUES USTEDES LA TIENEN.
May 29, 2007 7:54 am at 7:54 am |
I have lock my self out of msn messenger. my msn tells me that my id or pass word are wrong but i have not changed any thing. my acct is set to remenber me on sing in. I need to know what by password is. please e-mail me my password to the mail box yahoo.com.
thanks
August 15, 2007 6:05 am at 6:05 am |
this is juast like microsoft went threw this and i still didnt get no password
September 10, 2007 7:51 am at 7:51 am |
i really am trying to change my password because i forgot mine an now can’t what to do? the omly email that will work is jax.1076@hotmail.com my jax1076@hotmail.com will not let me get my password
November 6, 2007 5:38 am at 5:38 am |
I, as most of you, got mail and googled it and came to this site. I just wonder that if I need to reset password, How the heck I get that mail in my inbox??? If I get it so why I need to reset it?
If the mail is real then how stupid MS’s staff?
January 4, 2008 6:11 pm at 6:11 pm |
To whom it may concern:
As instructed I have come to this page that confuses me trying to get access to MSN instant message. My computer refuses to acces me without a password. I have no idea what it is! Can you help me with another one?
Thank you.
January 23, 2008 7:16 am at 7:16 am |
I got this twice today 22 Jan and i have now reported it to Microsoft it is not from them.
January 24, 2008 6:52 pm at 6:52 pm |
The best advice i can give is
DO NOT. click on anything that you think is suspicious, also i would advise people to reset the password from within Hot-mail its self as this would in effect “cancel” the need to “cancel”
Also, i have never heard of a system where by you need to click anything to Cancel a password reset? as you would not of been able to log in to your account in the first place had it taken effect.
The other thing that throws this email into doubt, is the security question, it is there to stop unwanted password resets. as you have to answer the security question in the first place to get it to begin the reset process.
I would say this is a clear case of Phishing
Hints on making a strong password
Make a password something only you are likely to know, and add characters like -,.[]{}#!ӣ$%^&*() to make it stronger
SO say you like astrology and want your password as saturnsrings in stead of just typing saturnsrings, try SATURN’S=RINGS
Also remember that passwords tend to recognize lower and upper case separately, so you could make it even stronger by doing
SaTurn’S=RinGs or an even stronger password would be
SaTurn’S=RinGs2008 as it contains numbers letters, lower case letters higher case letters and symbols.
Hope this helps
Also changing your security question is a good idea too
To the person who is trying to recover an account where he/she neither knows the password or security question. sorry but there is not much hope unless you have added other personal information that can identify the account as yours, and even then, your best bet would be to contact MSN them selves instead of asking on a blog.
February 11, 2008 10:14 am at 10:14 am |
I never use my passport network password or dont rememmber how to get into itplease get in touch so I can use it Richa Williams
February 11, 2008 10:16 am at 10:16 am |
want to reset my pass and user nmae please help
February 11, 2008 8:28 pm at 8:28 pm |
Hello, I’ve recived this email for the past two days. when I first saw the email I got suspicious of it and logged out of my hotmail account and tired to log back in using the button on windows live messenger, when I did, it said that I was locked out of my hotmail account due to entering a wrong password to many times. This struck me as being a bit strange since I was moments ago in my email with out any problems. Thinking that someone might be trying to get into my account I requested a password change from windows live messenger, and that’s when I received an email with the exact same URL’s and the exact same body but from different email addresses (The unrequested address is: postmaster@live.com and the one I requested one is: support@passport.msn.com.) I believe that this is where both emails originated from, although I didn’t request the first password reset it may have been, as stated by a Microsoft employee (Liza) in response to Todd’s email about the unrequested password change above from another Microsoft Passport Network member.
“I would like to inform you that another Microsoft Passport Network member might have given an incorrect contact address to our technical support group, which generated the message you received. You may cancel the request by following the instructions under the message “IF YOU DID NOT REQUEST TO RESET YOUR PASSWORD.”
The reason I believe this to be the case (for me at least) is because I also received an email from Skype saying that my hotmail account has been registered to their service, and I never registered or installed Skype on my computer (I did install Skype along time ago, about 2 years but would have received that email 2 years ago and I cant remember ever having to registered an email address.)
Having said that, the thing that strikes me as being odd about Liza’s response is why so many people are having the same problem. I doubt that many people are putting in request for email accounts they don’t have. I will also be emailing Microsoft about this problem (after scanning my computer to make sure there are no viruses on it) and send a link of this blog to them for reference purposes.
Sorry for the long response but I thought it might be some help to some, my question to others is, have you received emails saying you registered for a service similar to Skype (or even Skype?) without doing so. If so this would no doubt confirm what Liza has said to Todd.
Have a good day
Jim Bob
March 15, 2008 5:42 pm at 5:42 pm |
i always get this email every day, sometimes in bloody turkish, sometimes in french! wtf!
i always just cancel the process, bloody msn
March 19, 2008 6:32 pm at 6:32 pm |
I got an email thanking me for signing up for windows live id but I didn’t sign up and just found out my husband didn’t either. I went to the website and checked off that I couldn’t remember my password so I had them send the procedure to change the password and then tried to log on to see what the website was but it said I had an incorrect password. It also said the password only had medium security and I clicked the help link to see why but the link said the certificate wasn’t secure.
April 3, 2008 5:34 pm at 5:34 pm |
I was to receive a password through mail but get just a headache trying. It isn’t worth the try.
Soreta Myrick
soretamyrick1@msn.com
April 19, 2008 4:31 pm at 4:31 pm |
I have been trying for 2 days to get on my hotmail account and it won’t let me get on it. All my contacts and important information is in there. I recently changed my password and it says that it will send it to my email address but if I can’t get in there how am I going to know anything. I asked that they send the information to my Yahoo account and so far I have not received anything. Could you please help me? I’am desperate. My yahoo address is eleanorjo1941&yahoo.com. I don’t want to loose my hotmail account for I have had it for years.
May 6, 2008 3:49 pm at 3:49 pm |
heyy my password was not working recently, but i am puttin the right password , my computer loggs me in to msn , but then for some reason kicks me out saying i have the wrong password. My secret question is also not the same as it was before
what am i suppose 2 do?!??
PLZ HELP ME
May 11, 2008 6:48 am at 6:48 am |
hi i right this i got a big problem i cant open my account i dont know what happened i know i enter the mail and password correctly because i have a copy onthat on my own note can u help me pls.
May 24, 2008 7:53 am at 7:53 am |
Hi guys, I received the same email but not password reset like most of you but different, here is the email:
From: Microsoft Customer Support – Subject:Confirm your e-mail address for Windows Live ID
The Email:
Hello,
Thank you for signing up for a Windows Live ID. Please follow the
instructions below to confirm that you signed up for this account, or
to
cancel the account if you did not sign up.
CONFIRM ACCOUNT
To help prevent unauthorized account creation, we need you to confirm
your e-mail address. We will use this e-mail address to send you
important messages about your account. Also, some Windows Live ID
sites and
services may require a confirmed e-mail address.
To confirm this e-mail address, select and copy the following link.
Open a browser and paste the link in the address bar. Press Enter or
Return on your keyboard and follow the instructions that display.
https://accountservices.msn.com/EmailPage.srf?emailid=34169c601b73b957&ed=BwJud4AnV%2Bjc0iKyVihYV62GPB6rAC5p1TQ9PXSA1uijVvBSA/kqsPA1Qo4J&lc=1033&urlnum=0
CANCEL ACCOUNT
If you didn’t sign up for the account with this e-mail address and want
to cancel the account, select and copy the following link. Open a
browser and paste the link in the address bar. Press Enter or Return
on
your keyboard and follow the instructions that display.
https://accountservices.msn.com/EmailPage.srf?emailid=34169c601b73b957&ed=BwJud4AnV%2Bjc0iKyVihYV62GPB6rAC5p1TQ9PXSA1uijVvBSA/kqsPA1Qo4J&lc=1033&urlnum=1
IMPORTANT
To help keep your personal information safe, Microsoft recommends that
you never enter your credentials (e-mail and password) at a site you
reached by clicking a link in an email. Instead of clicking the link,
copy the address and paste it into the address bar in your web
browser.
While we may send e-mail that contains links, the links are provided
for
convenience only.
Windows Live ID is committed to protecting your privacy. We encourage
you to review the Privacy Statement at
%2.
For more information, go to the Windows Live ID home page at
%3.
To request more help, contact Customer Support at
%4.
Thank you,
Windows Live ID Customer Support
NOTE:
Please do not reply to this message, which was sent from an unmonitored
e-mail
address. Mail sent to this address cannot be answered.
__________________________________________________________
END
———————————————————-
So what is that??
July 3, 2008 1:39 am at 1:39 am |
qsddasdas
July 28, 2008 8:44 am at 8:44 am |
I’m struggling to reset my password, however I can’t remember my secret info. I also don’t know how to reset the info. I get on my browser as I don’t even know what a browser is.
I’m also suspicious of clicking on the link provided. What am I supposed to do, short of getting an alternative account as I don’t seem to be able to change my password.
However, if I retain my hotmail acct. with msn, I’d like to change my password regularly i.e. every month.
So what in heavens name am I supposed to do? As this delima is rather anxiety provoking, to say the least!
August 10, 2008 11:08 pm at 11:08 pm |
in my msn i am writing rong my pass please help me i am woried !!!!!!!!my msn vanja_srce95@hotmail.com ok?
August 20, 2008 1:16 am at 1:16 am |
adssrdfgehfdjhvdhfgd
October 6, 2008 11:35 pm at 11:35 pm |
Hi, my e-mail was hacked and I don’t know what to do to reset the password, someone is using my address book to send e-mail asking for money. Please I need your help and waiting for your answer to reset my password.
Thank you in advance
October 29, 2008 6:45 pm at 6:45 pm |
I want restared my Live Messenger. Thanks.
November 28, 2008 12:06 am at 12:06 am |
I did not request to reset any password. I think I wrote to you on July 28. I do not know what a browser is and if Windows Live is a program, I am not sure what it does. Thanks.
December 5, 2008 11:46 pm at 11:46 pm |
Wow, All those statments and comments …Don’t feel alone everyone as I have the reply too in all cases. In my case, I was confused by so many MSN and Windows live etc. that I would go into my Program files and delete anything that said MSN thinking that I could start all over again and use a new account and password, thinking that they are all inner connected in one form or another. So I carred and got so confused that I didn’t know which psassword went with which account? So, I realized that I deleted the necessary programs from my regestry, and that is why I cannot re-connect to my orignal Hot Mail account. Schouldn’t there be a way that if you screw up like I did, that Support could re-boot your orignal account after they realize you are who you say you are. I am glad I remomber my first pet’s name and password for that account. I need my contacts because it has to do with our Environment. ANSWER: “Don’t delete MSN from your regestry” because you loose the tools like I did that allow you to hook back up to your original Hot-Mail account. Please tell me how to get the files I deleted back into my PC so I can enjoy the great advantages of MSN again…………….GOOD LUCK
December 5, 2008 11:48 pm at 11:48 pm |
It’s Willy…..Can anyone relate to that ? Thanx for any help as there must be a dic\sk out there to fix this………
February 6, 2009 7:32 am at 7:32 am |
Its a very good website!!!
Who likes to do chlidren???
August 20, 2009 4:18 pm at 4:18 pm |
I cannot get either deny or reset to respond. I do not want my password reset so please stop sending the email with the bogus address to respond to “don’t want to reset.” Thank you.
September 2, 2009 2:16 am at 2:16 am |
Hi, I also received this message just now and a while ago. I think it’s someone trying to reset your password, however you received the request by email to avoid the person resetting your password and login in.
If you click the cancel link and you get the notification ‘Password reset cancel’, you’re good. However if the url requires you to login I recommend you not log in and delete the email.
[Do not reply to me for I have turned the comment-notifications OFF.]
December 15, 2009 12:31 pm at 12:31 pm |
You’ve tried to sign in too many times with an incorrect e-mail address or password
December 16, 2009 3:20 am at 3:20 am |
You’ve tried to sign in too many times with an incorrect e-mail address or password.