A friend of mine and I had been to Kalaniketan mall in Hyd while I was on visit there. We did some shopping there and after all done we came outside waiting for our car. Security person at the door noticed us and one of the packets I had with clothes didn’t have the right bag. He came up to me and offered a new bag to keep both the other bags that I had in my hand. I liked it very much though. Not that I paid anything for this service to the security person nor it was his job there, I guess. But such gestures do make a big difference when it comes to customer service. How often do you come across such an offer? I believe the customer service is getting better and better at certain places these days.
July 25, 2006 12:03 am