RamsThoughts

August 10, 2006 1:30 am

Recognize a traveler on an airplane?

Filed under: Customer Service,Travel — ramsblog @ 1:30 am

Recognize a traveler on an airplane?

I recently traveled to India on Northwest Airlines. I had met a crew member on a first leg just as every other traveler. I stayed in India for about a month and returned on the same airlines. So on the way back on the second leg, I noticed one crew member whom I had met on my way to India. Surprisingly she remembered me while I was entering the air craft and said welcome back. I didn’t say anything else and just went in as I was already late to board the flight, I guess. So after sometime during one of the breaks she noticed me there and enquired me about my travel, if I had a good trip, etc.

I was amazed to notice an air crew member who meets hundreds of people everyday and thousands a month was able to recognize me and say hello.  It was such a great feeling. I am not even a frequent flier and it was the first time in my life that I boarded NWA.  My bad, that I don’t remember the name.

How often do you come across such a great customer service? I hope to have such a great service continues ever and also be recognized. I wish I knew the name of the person.

Keep it up, NWA. Thank you for providing great service.

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2 Comments »

  1. That’s unique in Inidia allright where the norm is Cust-se-mar- Customer.

    As for remembering names, read Dale carnegie’s “How to win friends and influence people”?

    Comment by Hiren — August 10, 2006 4:47 am @ 4:47 am | Reply

  2. Hi Ram,

    I have also traveled by NW airline once. Its a good flight.

    That’s really amazing that she remembered you, now you will not forget her lifelong 🙂

    Cheers
    Nidhi

    Comment by Nidhi — August 11, 2006 7:00 am @ 7:00 am | Reply


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