Recognize a traveler on an airplane?
I recently traveled to India on Northwest Airlines. I had met a crew member on a first leg just as every other traveler. I stayed in India for about a month and returned on the same airlines. So on the way back on the second leg, I noticed one crew member whom I had met on my way to India. Surprisingly she remembered me while I was entering the air craft and said welcome back. I didn’t say anything else and just went in as I was already late to board the flight, I guess. So after sometime during one of the breaks she noticed me there and enquired me about my travel, if I had a good trip, etc.
I was amazed to notice an air crew member who meets hundreds of people everyday and thousands a month was able to recognize me and say hello. It was such a great feeling. I am not even a frequent flier and it was the first time in my life that I boarded NWA. My bad, that I don’t remember the name.
How often do you come across such a great customer service? I hope to have such a great service continues ever and also be recognized. I wish I knew the name of the person.
Keep it up, NWA. Thank you for providing great service.