RamsThoughts

December 1, 2007 4:17 pm

… please call again during our normal business hours!

Filed under: Customer Service — ramsblog @ 4:17 pm

I am trying to place an order for a Dell laptop computer online. However, I had few questions that I wanted to have clarified from the Dell sales rep. Looked up on Dell site to get the phone number to call. Called up several times today and I get this message every time –

” the area you have called is now closed; please call again during our normal business hours “

Well, I look up on Contact us page on Dell site for business hours. it shows,

Mon.-Sun.
7am – 11pm CST

It is saturday afternoon around 3 – 4pm in Pacific time. So I would assume they would be open until about 9PM PST.  Anyways, it would have been very helpful if only, Dell had the “normal business hours” recorded in the same message as well. Now, I am confused to wait for few more minutes and try again or wait till tomorrow or wait till Monday (considering the week days).

It is amazing how the little things be corrected as part of the customer service…  🙂

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1 Comment »

  1. Unfortunately Dell, like so many other corporations, does not have enough telephone staff to go round, so they actively try to prevent you seeking out a real person.

    See here for my experience: http://preview.tinyurl.com/8yamtq

    Comment by Wizard Prang — December 24, 2008 12:11 pm @ 12:11 pm | Reply


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