I am currently listening to the audio set – 101 ways to improve communication skills – by Jo Contrill and Bennie Bough.
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It has ready to understand and implement steps explained with
(d) action items
Audio has been categorized into 3 sections – Communication, Speaking and Writing, General Tips.
Several of these I just listened to :
a. Know what you want to say
b. Control Fear
c. Stop talking and Listen (Listening Skills)
d. Think before you talk
e. Believe in your message (talks about conviction, passion)
f. Repeat major points
g.Find out what your listener wants
h. Define Acronyms
Rather than listing all the items here, I would encourage to listen/read this book for simple, easy to understand and implement steps. They also shared several techniques to use during communication process for clear and effective communication.