RamsThoughts

February 13, 2008 12:20 am

F A I L U R E mnemonic to test Software error handling

Filed under: Software Testing — ramsblog @ 12:20 am

Found this beautiful presentation [FAILURE mnemonics] linked from Pradeep’s site. It gives different examples and explains about what to look for and how to test the error handling situations. We often tend to neglect the error messaging although errors are often handled right, but the actual messages could mis-lead people. I had attended a talk on UX (User Experience) few months ago, and one of the key problems indicated was the poor messaging and at times out of context or not clear enough for further troubleshooting. Agreed, error handling must also take care of things not too much be revealed to the users, but at the same time those must be as appropriate for further troubleshooting purposes.

I like this FAILURE mnemonics.

Functional
Appropriate
Impact
Log
UI or User Experience
Recovery from errors
Emotions

link to presentation: http://failure.qualityfrog.com/FAILURE.pps

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