October 13, 2009 8:53 pm

Ok / Cancel?

Filed under: Software Quality,UX - User Experience — ramsblog @ 8:53 pm

I was on a BillPay page on a banking web site today, provided name, address and other information and about to confirm –> Continue / Edit / Cancel


Now i changed my mind and thought of waiting since I didn’t have the account number to pay to, handy at that time. Decided to hit “Cancel”.

Cancel takes me to an alert with a question mark and two buttons Ok / Cancel – what is expected from the user? Ok or Cancel?

what does a OK supposed to do?
what does a Cancel supposed to do?

does it mean my account is now somebody else’s if I hit Ok? or does it mean “Thank you for bill pay sign up, we give you $10/- as a token of thanks” –> hit cancel 🙂


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