I was on a BillPay page on a banking web site today, provided name, address and other information and about to confirm –> Continue / Edit / Cancel
Now i changed my mind and thought of waiting since I didn’t have the account number to pay to, handy at that time. Decided to hit “Cancel”.
Cancel takes me to an alert with a question mark and two buttons Ok / Cancel – what is expected from the user? Ok or Cancel?
what does a OK supposed to do?
what does a Cancel supposed to do?
does it mean my account is now somebody else’s if I hit Ok? or does it mean “Thank you for bill pay sign up, we give you $10/- as a token of thanks” –> hit cancel🙂