What does it mean when a speaker presenting a tool says “ this part of the feature is my favorite” pointing to the help/report problems icon and goes on saying “it reports all the required information and I have seen a lot of people using this feature on this product”
Does it mean:
1. This product is so clever and collects all the relevant information to troubleshoot further?
2. Tool isn’t intuitive enough that makes users to seek help often?
Would I still buy that product?